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ZRep Content Manager

ZRep Content Manager

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  1. Anyone who provides a service to multi-languages needs to have a multi-language Content. By allowing each document to have multiple translations, users would be able to read through the content in their respective language.

    87 votes

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  2. Ability to sub-categorize Topics

    68 votes

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  3. I would like to associate a document with more than one "category" and I would like the option to open the widget directly into a "category" via a script

    63 votes

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  4. Some articles are closely related to other articles. I would like to be able to link from one to the other wiki-style, or maybe a "picker" interface to select another article when adding a link, and the article URL would be automatically filled in.

    Currently it's only possible by navigating to the other article, clicking "view on site", then copying and pasting the link back to the original editor.

    54 votes

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  5. It would be nice to add keywords to the knowledge base articles so that customer searches could return more relevant articles. I have started to put keywords at the bottom of our knowledge base articles and it improves searchability greatly but it would be better if they were hidden from the customer.

    39 votes

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  6. We currently have all of our documentation in the form of PDFs. It would be a huge PLUS if we could attach files (other than CSVs) to Knowledge Base articles.

    34 votes

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  7. It would be great if you reported on what people were writing in the search panel on the knowledge base, this would allow for population of missing FAQs and drive up self serve rates.

    34 votes

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  8. When I embed the "contact us" widget into a specific service's page, it'd be nice to limit the auto-searched "matches" to that service category. Can you implement a way to restrict the results in the contact us widget to a category or a subset of categories?

    18 votes

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  9. the previously submitted by users changes are not visible so they have to remember which messages they've edited to skip them.

    11 votes

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  10. With only a few minor changes, like not calling all entries "ideas" and making it possible to turn off voting we could also use this site for technical support and discussions. I really prefer having all these functions in one place.

    1 vote

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  11. It'd be great if I could re-arrange the order of the articles in the Knowledge Base including by date and alphabetical order

    1 vote

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  12. Please make it possible to import data into the knowledge base.

    1 vote

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  13. Please make it possible to export knowledge base articles. It would be a fools errand to spend hours upon hours entering them only to have them lost by accident or if you leave the service for some reason in the future. I have hundreds to move from our own FAQ system.

    1 vote

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  14. The knowledge base system is very helpful. It should have subcategories (as subnav elements) in the "knowledge base" left nav element in the admin interface.

    1 vote

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  15. Each knowledge base article has a category, but it can only be seen in "edit" mode. Please indicate an article's category when it's in preview mode (in the right pane of the admin panel).
    Please add this category information to the header when it's being previewed in the admin panel.

    1 vote

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  16. It would be good if there was a property what you see is what you get (WYSIWYG) editor for designing KB Articles.

    1 vote

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  17. Why can't we? They're unpublished, so the end user never sees them, but being able to see the category when using as a canned response would be immensely helpful.

    1 vote

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  18. Be able to select which knowledge base articles show up in the in the widget. Right now there is no way to select which articles show up as the default articles in the widget.

    1 vote

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  19. It's sometimes difficult to find KB articles within the admin console - there's no category sorting.

    1 vote

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  20. If you are running private forums, but want to utilize the knowledge base, it seems the articles are public. I would like the ability to make them private (so only logged in users to feedback site could view them).

    1 vote

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