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How can I change the content of outgoing Support emails (that are auto-generated with each ticket?)? How can I change the content of outgoing Support emails (that are auto-generated with each ticket?)?
1 voteWe're excited to start digging into solutions to this problem more.
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Setup ticket rules based on incoming email address When setting up a rule for incoming tickets, I'd like to be able to filter these based on what address the original email was sent to.
We have
tickets@mydomain.com and support@mydomain.com both forwarding to tickets@mydomain.ZenRep.com
I'd like to assign tickets based on the incoming address.
1 voteWe're excited to start digging into solutions to this problem more.
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